About

ABOUT

RITcoN TRAINING

RITcon Training & Consulting is the professional education and strategic support division of RITcon Disaster Services. As an IICRC-Approved School and the industry’s premier destination for restoration education, we deliver high-impact training, real-world skill development, and operational guidance designed to give your team what they need to perform at the highest standard.

Offering a full catalog of certification courses—including WRT, FSRT, OCT, AMRT, TCST, CPT, and numerous other specialized training programs—we ensure professionals at every level receive the most current knowledge, techniques, and compliance guidance available.

Beyond education, our consulting division empowers restoration companies to grow, improve efficiency, reduce costs, and build scalable internal systems. From workflow optimization and SOP development to estimating guidance, leadership coaching, and organizational strategy, we help teams operate with clarity and confidence.

Whether you are onboarding new technicians, advancing your leadership team, improving operations, or pursuing IICRC Master status, RITcon Training & Consulting is your partner in building a well-trained, compliant, and resilient restoration workforce.

Train with Purpose. Restore with Confidence.

RITcon Disaster Services

A Unified approach to restoration excellence

RITcon Disaster Services is a multi-division organization built to support every aspect of the property restoration industry. Our family of brands works together to deliver seamless solutions, technical expertise, and industry-leading training to restoration companies across the country.

Meet Our Instructors

Ken Sellers is a seasoned leader in the cleaning and restoration industry with more than 25 years of hands-on and executive-level experience. A graduate of Elon University with a degree in Business Administration, Ken began his career in 1987 and quickly progressed from field operations to owning and managing a successful multi-location carpet cleaning and restoration company.

Throughout his career, Ken has worked with several independent restoration firms as well as multiple offices of the national franchise Paul Davis Restoration, gaining extensive expertise in property damage restoration, contents handling, and large-loss operations.

Today, Ken leads RITcon Disaster Services and RITcon Training & Consulting, where he provides industry-leading training, consulting, and operational support to restoration companies nationwide. He is an IICRC-approved instructor for WRT, FSRT, OCT, AMRT, and CDS, and has developed approved Continuing Education courses for insurance, real estate, and property management professionals.

James Tole has been in the cleaning and restoration industry for more than 33 years, in that time he has trained hundreds of companies in the United States and Canada. In addition to his years of experience in the restoration industry, James also has a degree in chemical engineering with an exceptional understanding of chemistries and processes for the use in hands-on cleaning. He has extensive field and management experience in the handling of contents after insured losses and specializes in pack out procedures, individual job management, contents estimating and inventory software. James has been an independent IICRC Instructor for 22 years and works as an instructor for RITcon Training. James brings to his courses a unique compilation of practical exposure and practices based on ‘the science of cleaning’ targeted towards increasing technician, manager and supervisory skills and efficiency.

Pat Dooley, instructor, author, and business owner, has been in the cleaning and restoration business for more than 4 decades. He has been teaching courses in restoration since 1999, and from 2009 to 2011, Pat taught more students and conducted more IICRC courses than any other instructor in the world. When Pat is not in his instructor role, he is busy building restorative drying, content restoration, and smoke remediation companies. He is also an IICRC certified Master Textile Cleaner, Master Fire and Smoke Restorer, and Master Water Restorer. Additionally, Pat has taken part in the writing and information gathering of the IICRC S500 Water Damage Standards on Large Loss 3rd edition 2005 and 4th edition 2016. Pat’s vast knowledge and experience in working with the IICRC and some of America’s biggest natural disasters gives him a unique perspective and real-world scenarios when teaching his courses.

Randy Pierce has traveled the United States, as an approved IICRC instructor, teaching courses in textile cleaning. He specializes in courses on carpet cleaning, upholstery cleaning, odor control, and business marketing. Aside from teaching, Randy is an IICRC certified Master Textile Cleaner, Master Water Restorer, Master Fire, and Smoke Restorer, and has been the owner/operator of a successful textile cleaning and restoration company for more than 19 years. Randy has a diversified business background working in the Air Force, Pepco, Boy Scouts of America as a scoutmaster and committee chair, and in apartment communities where he learned vital management and leadership skills. Randy’s positive attitude combined with a motivating teaching style makes him one of the most requested instructors in the country. He is well known for teaching his students how to be ultra-competitive in today’s fast-paced business environment through the use of advanced technical skills and innovative sales and marketing techniques.